Privacy Policy
Last updated: February 2026
Introduction
Sierra Bulk Handling Ltd ("SBH", "we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
SBH operates under the laws of the Republic of Sierra Leone and complies with applicable data protection regulations. By using our website, you consent to the data practices described in this policy.
Information We Collect
We may collect the following types of information:
Contact Information: Name, email address, phone number, company name, and job title when you submit our contact form or correspond with us.
Inquiry Details: The subject and content of messages you send through our contact form, including the nature of your interest in our services.
Usage Data: Anonymous analytics data including pages visited, time spent on pages, browser type, and referring URLs, collected through privacy-respecting analytics tools.
Technical Data: IP address, browser type and version, operating system, and device information collected automatically when you access our website.
How We Use Your Information
We use the information we collect for the following purposes:
Business Operations
To respond to your inquiries, process partnership requests, and communicate about our offshore bulk handling services.
Service Improvement
To analyze website usage patterns and improve our digital presence, content, and user experience.
Legal Compliance
To comply with applicable laws, regulations, and legal processes, including our obligations under the Government Concession Agreement.
Security
To protect our website, systems, and users from unauthorized access, fraud, and other security threats.
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality obligations.
Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of SBH, our users, or the public.
Government Authorities: As required under the terms of our Concession Agreement with the Government of Sierra Leone and the Sierra Leone Ports and Harbours Authority.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for a period of 24 months unless a longer retention period is required by law or ongoing business relationships.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls limiting data access to authorized personnel only.
Your Rights
You have the right to:
Request access to the personal information we hold about you.
Request correction of any inaccurate or incomplete personal information.
Request deletion of your personal information, subject to legal retention requirements.
Withdraw consent for data processing at any time.
Lodge a complaint with the relevant data protection authority.
Cookies & Analytics
Our website uses privacy-respecting analytics to understand how visitors interact with our content. We do not use invasive tracking cookies or share analytics data with advertising networks. Essential cookies may be used to maintain session state and ensure proper website functionality.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
